- 2020 Program - Cash in a Post-Pandemic World
- Breakout Sessions
- Pre & Post Seminar Program
- Presenter Bios
Robleh Ali is a research scientist at the MIT Media Lab's Digital Currency Initiative. His main focus is on how national currencies can be issued digitally outside the existing banking system and the role of central banks in such a system. The overall aim of the work is fundamentally reforming the financial system by changing the way money is issued. He previously led the research into central bank issued digital currency at the Bank of England.
Martin Bauer is Vice President, Commercial Markets within the Currency Management Solutions Division of G+D Currency Technology America, Inc. (GDAI). Martin manages the Sales organization responsible for the commercial market segment (commercial banks, cash logistics/transport, casinos, transit, etc.) across North America. In addition to his current role, Martin has contributed to GDAI’s significant growth in the Americas through past responsibilities in direct sales and management in Latin America and the Caribbean.
Amy is vice president and policy advisor based at the Federal Reserve Bank of San Francisco, where she leads the Cash Product Office’s Data and Policy Analysis teams.
Amy began her career at the Federal Reserve Bank of Atlanta and has worked in a variety of capacities in the CPO. In 2018, she completed a one-year appointment as acting assistant director of the Banknote Issuance and Cash Operations group at the Federal Reserve Board of Governors in Washington, DC.
Amy holds an undergraduate degree from Tulane University and a master‘s degree in public administration from Louisiana State University.
Joseph Coleman is President of RiteCheck Cashing, a licensed check cashing firm with fourteen locations in Harlem and the Bronx.
Joes has served as President of the Financial Service Centers of New York, the state trade association, and as Chairman of Financial Service Centers of America (FiSCA), the national trade association. He has helped to educate regulators such as the FDIC and the Consumer Financial Protection Bureau about the financial needs and behaviors of low-to-moderate income consumers. He founded the Joint Industry Committee, a cooperative of check cashers and credit unions.
Joe as a grantee of Innovations for Poverty Action (IPA) and the Ford Foundation helped develop an impulse-based savings program called Cash & Stash.
Roland Costa is currently President and CEO of Roland Costa Advisory Services. RCAS is a consulting company providing advisory and strategic services supporting strategic technology projects and leadership development programs.
Roland was a Senior Vice President and Chief Technology Officer for the Currency Technology Office. He was responsible for all technology for the Federal Reserve that sorted currency. This included equipment that was used to destroy old currency at high speeds and capture counterfeit to be sent to the Secret Service. He retired in July 2018.
He has worked very closely on the design of all new currency since 1996. He served on the group that determined the design and release dates for new currency.
Roland has more than 30 years experience in senior management and leading highly complex technical programs for the Federal Reserve.
Ed D’Alessio is the Executive Director and General Counsel of Financial Service Centers of America (FiSCA). In addition to his role of chief executive officer of the association, Ed coordinates FiSCA’s government relations efforts and works closely with FiSCA’s lobbying and legal team to develop and implement its legislative and regulatory strategies. He is regularly engaged with the Consumer Financial Protection Bureau, advocating for the industry. Ed also serves as General Counsel for Financial Service Centers of New York, the industry’s state trade association. A practicing attorney with the Washington, DC office of Hudson Cook, LLP, Ed’s financial services practice includes representing non-bank financial services firms in licensing, statutory and regulatory compliance matters. Ed holds a B.A. and a J.D. from the Catholic University of America in Washington, DC.
J.R. Davis is Senior Vice President at Davis Bancorp, a privately held protective services and cash-in-transit firm headquartered in Chicago, Illinois. His core responsibilities include strategic planning, process management, and security company-wide. J.R. is a Certified Fraud Examiner (CFE), licensed Private Detective and Private Security Contractor, and presently serves as representative on the Bank Secrecy Act Advisory Group at the U.S. Treasury Department. J.R. is a member of the Secure Cash and Transport Association and Independent Armored Car Operators Association, as well as the President of Bankers Document Storage Corporation and the Smith Museum of Stained Glass and American Art. He is also a board member of the Chicago Crime Commission.
Stacy Diamond has over 30 years’ experience in financial services and has held leadership positions At Wells Fargo in Community Banking, Operations, Marketing, Risk & Project Management prior to joining the Treasury Management Product Team. Stacy leads a team of Product Managers responsible for cash & depository services and customer experience in our Wells Fargo branches & enterprise Cash Vaults. Stacy has a Bachelor of Arts degree in English, and is a Certified Treasury Professional (CTP).
Sam M. Ditzion is the CEO of Boston-based Tremont Capital Group, the nation’s leading provider of strategic planning and consulting, research, and mergers and acquisitions (M&A) advisory services to the cash payments and ATM/self-service industries.
Mr. Ditzion has had papers published by the United States Department of the Treasury, American Bankers Association, American Banker, and the ATM Industry Association. He has been interviewed as an expert in the financial services, payments, and ATM industries by the Wall Street Journal, NY Times, Boston Globe, Washington Post, MarketWatch, Forbes, Fortune Magazine, National Public Radio (NPR), Bloomberg TV, and the Fox Business Network.
Before joining Currency Research, Shaun spent 16 years at the Board of Governors of the Federal Reserve System. Shaun began his career in currency in 2000 in the Division of Monetary Affairs where he forecasted daily changes in currency in circulation. In 2003, he transitioned to the Division of Reserve Bank Operations and Payment Systems where he oversaw all operational and policy aspects of U.S. banknote issuance and processing.
Shaun was appointed Assistant Director in 2013 and was responsible for the global issuance of U.S. currency and operations of Reserve Bank cash processing centers. Shaun is an expert on the usage and circulation of U.S. currency and represented the Federal Reserve on numerous domestic and international policy making groups. Shaun also chaired the Committee on Custody Controls and served on the Interagency Currency Design Committee where he gained extensive knowledge of security features, design elements, and counterfeit risks.
Shaun graduated from Connecticut College with bachelor degrees in Government and Economics and later earned a masters degree from Johns Hopkins University in Applied Economics. He currently resides just outside Washington, D.C., in Springfield, Virginia.
Viktoria Galociova is an Economist at Payments Canada.
Her recent work includes research on Canadian and international payment industry trends and international retail payment system research. Viktoria is the lead author and researcher working on Payments Canada’s annual flagship publication: the Canadian Payment Methods and Trends report. Prior to joining Payments Canada, Viktoria conducted research relating to the economic impacts of oil prices, the returns to higher education, the impact of socioeconomic factors on labour market outcomes and the impact of oil prices on housing markets.
Viktoria holds a Master’s Degree in Financial Economics and a Bachelor’s Degree in Economics and Business from Carleton University.
Penny has over 25 years of treasury experience in the retail industry. She has been in her current position as Treasury Manager for 14 years. At Holiday, she has implemented smart safes along with crucial timely safe reporting to over 350 stores, created and managed various reconciliation processes in ReconNET, reduced cash handling costs by 40%, and significantly reduced credit card chargebacks by implementing new policies/procedures. Continually looking for ways to reduce store and office labor while increasing productivity is one of her main priorities.
Penny is a member of MNAFP (Minnesota Associate for Financial Professionals) and AFP (Association for Financial Professionals).
Matthew Holt, Director of Partnerships and Operations | Cassida Matthew Holt is the Director of Partnerships and Operations at Cassida Corporation. In this capacity, he has developed unique currency recognition and automation solutions. Responsible for product concept through end-user implementation, Matthew has developed solutions for Major Retail, Small Business, Casino, and Banking verticals under both OEM and Cassida brands. Matthew leads teams of Engineering, Product Development, Solution Architecture, Business Development, and Sales.
Brian Lawler is an Assistant Director at the Federal Reserve Board and leads the Banknote Issuance and Cash Operations (BICO) team. In this role, he works with a team responsible for forecasting demands for cash, managing the issuance of currency, reviewing Federal Reserve Banks on their cash custody and control operations, working with other Board teams to encourage industry innovations that advance security features of U.S. banknotes, and partnering with the Federal Reserve’s Cash Products Office (CPO) on projects to improve effective cash operations in the Federal Reserve System. He earned a Master’s degree with Honors from Johns Hopkins University and an undergraduate degree from the University of Colorado.
Refugio Lopez is SureTraxx Cash Management Systems Inc.’s Vice President of Cash Management Services. He is responsible for both product and business development, consulting closely with the company’s technical support group to implement powerful features that maximize program effectiveness.
Refugio is passionate about addressing customers’ major cash management pain points, bringing over 25 years of experience in the banking industry with an extensive background in cash vault operations, commercial banking, and cash services. Prior to joining the team, he served as a Senior Vice President at MUFG Union Bank, leading the Treasury Management Services and Customer Services organization that supported the bank’s corporate and commercial clients across 17 industries. Refugio previously lead the Cash Services Operations at Union Bank and held various leadership positions at the Federal Reserve Bank of San Francisco.
Refugio holds a bachelor’s degree in Finance and Marketing from the University of California, Berkeley and graduated from the Pacific Coast Banking School at the University of Washington.
Robert Lynch is Senior Vice President of National Account Financial Business Development for Loomis. He leads the Loomis business development team whose charter is to provide comprehensive solutions for cash handling to the leading financial institutions and ISOs/IADs throughout the U.S. These solutions include outsourced cash vaults, cash/coin/check processing, armored transportation, ATM replenishments and deposit pulls, and a variety of technical services.
Robert has over 25 years of experience increasing sales through keen understanding of market conditions and emerging trends, developing strong partnerships with major national and international organizations, and maximizing the performance of managers and salespeople. He has also led several M&A communication projects for Loomis and has served on the GS1 US Cash Visibility Marketing group.
Based at Loomis Corporate Headquarters in Houston, Robert resides in Atlanta with his wife, daughter, and son. Apart from enjoying time with his family, Robert is an avid, albeit average, golfer. He was raised in southern Georgia and graduated with a Bachelor of Business Administration degree from the University of Georgia.Robert can be reached at Robert.firstname.lastname@example.org or 678-447-6014.
Tom Meehan, CFI, is a leading loss prevention expert in all things cybersecurity and information technology. He is the chief strategy officer and chief information security officer at CONTROLTEK, the retail technology editor at Loss Prevention Magazine and the co-host of the Loss Prevention Research Council podcast CrimeScience. Prior to joining CONTROLTEK, Tom was director of technology and investigations with Bloomingdale’s, where he was responsible for physical security, internal investigations, asset protection systems and data analytics. Prior to his 13-year tenure at Bloomingdale’s, he worked for Home Depot in loss prevention, and has had various technology, loss prevention, and operational roles at several other companies.
Brad is an accomplished operations professional with proven success in the financial industry. Brad has expertise in transaction services, security operations, armored transportation, vendor management, supply chain, distribution and logistics, proof operations, and large team management and has been recognized throughout his career for strong client interface skills, strategic planning, international outsourcing, risk evaluation, and problem solving skills and teamwork. Brad currently provides operations oversight for Lowers Risk Group with both customers and partners in transportation, insurance markets, cash vault services, physical security, healthcare, anti-money laundering and fraud investigation, and courier related work. Service capabilities include compliance auditing, risk surveys, street operations, security compliance, cash vault audits, Business Continuity Plan Table Top exercises, Cyber fraud, Social Engineering fraud, and related risk advisory services.
Brad is a frequent speaker and author for the National Armored Car Association (NACA), National ATM Council (NAC), Amusement & Music Operators Association (AMOA), Independent Armored Car Operators Association (IACOA), and the ATM Industry Association (ATMIA) pertaining to CIT training, security compliance, Social Engineering, Active Assailant, and Human Capital Risk. Brad also is the chairmen for the Government Regulations Committee for the ATMIA.
Brad is a Certified Fraud Investigator, Certified Forensic Investigator, licensed Private Investigator, and is a Six Sigma Greenbelt.
His passion is Marketing, Business Development and Innovation. In his 20 years with Glory (and predecessor companies Talaris and De La Rue), Carlos has served in various leadership roles in the EMEA Region as well as global roles. During the last 10 years he has been leading projects across the 6 continents in the Financial and Retail industries, with a clear mission to help customers impacting in their P&L, increasing revenue and profit through cash management solutions.
Carlos received his Business Administration Bachelor’s Degree from San Pablo University (Spain), Higher Diploma in International Business from Leeds Metropolitan University (UK) and he has an Executive Master by ESADE Business School (Spain and USA).
Joining Crane & Co. in 1997, Tod has represented Crane Currency to government security printing works and issuing authorities for 20 years. In 2002 Tod was part of Crane’s advance team that led the company’s acquisition of the Tumba Bruk security printing works and paper mill outside Stockholm. Following five years of representing Crane to its Asian central bank customers, Tod returned to the United States as Commercial Director for Crane’s US Government Products division, managing the company’s contracts with the US Treasury Department’s Bureau of Engraving and Printing, including its adoption of MOTION® in the current series of US$100 Federal Reserve Note. In his current role as Corporate Marketing Director, Tod oversees Crane Currency’s introductions of new products, customer outreach programs and communications.
Shaun O’Brien is a Senior Policy Consultant for the Federal Reserve System Cash Product Office. In this capacity, he is responsible for forecasting cash volumes as well as researching consumer payment choice behavior. Mr. O’Brien has authored and co-authored several papers on payment usage, most recently 2019 Findings from the Diary of Consumer Payment Choice. Mr. O’Brien joined the Federal Reserve Bank of San Francisco in 2011 and then transferred to the Cash Product Office in 2013. Mr. O’Brien holds a Bachelor’s in Atmospheric Science with a minor in Mathematics, a Master’s in Applied Economics, and a Ph.D. in Economics from Northeastern University.
Lisa Perlini serves as the Vice President of Cash Services at the Federal Reserve Bank of Boston. In addition to her regional responsibilities, she leads or is involved in several Federal Reserve National Cash Services initiatives
Lisa joined the Federal Reserve Bank of Boston 1999 to launch and manage the Boston TreasuryDirect virtual contact center operation. Upon consolidation of that function, Lisa transferred to Human Resources and led the Talent Management function. Before joining the Federal Reserve, she held multiple positions of increasing leadership responsibility in call centers in the financial services industry.
Lisa has her Master of Arts in Organizational Management from the University of Phoenix, an advanced HR Generalist Certificate from SHRM and a Bachelor of Arts degree in Political Science from Rhode Island College.
Larry Robinson has been in the smart safe business since 1989. During his time in this industry he has held numerous leadership roles. He is the current President and Managing partner of Armor Safe Technologies LLC in The Colony, Texas. He has held this position since October 1999. Larry has been involved in product development his entire career. The products he has worked on have been awarded patents. Prior to joining Armor Safe Technologies Larry worked with Tidel, Tidel Engineering, Tidel Systems, AMSEC, and Allied Gary Safe. Before entering the safe business Larry and his wife, Becky, were 7-Eleven franchisees; owning and operating three locations and a drive in restaurant. Larry was 20 years old when they bought their first 7-Eleven franchise making them two of the youngest franchisees in 7-Eleven history. Larry was also, simultaneously, President and co-owner of Moneymaking Systems before moving to Texas to work for Tidel. Larry is the father of three sons, Michael, Matthew, and Christopher; of whom have all taken up active positions at Armor Safe Technologies, making it very much a ‘family’ business.
Gonzalo Santamaria has honed much of his leadership skills and industry knowledge within a realm spanning more than 30 years of technical, commercial and managerial experience in the currency sector. He has forged much of his background first in the technical, and consequently in the commercial and business development streams within world-class supplier companies in the industry. In parallel, he has accumulated valuable experience in automation of banknote processing, process re-engineering, supply-chain optimization and efficiencies through security of cash in the cash cycle. During these tenures and in diverse global locations, he successfully assisted in designing and implementing state-of-the-art automated currency vault solutions, cash management re-engineering including commercial cash processing patents, and supply chain optimization solutions.
In June 2011, Gonzalo was named Managing Director for Currency Research (CR) in the Europe and Latin America regions. In October 2014, he was promoted to Vice President with full oversight over all regional Cash Cycle Seminars (ICCOS) as well as CR's Review Seminars, and Co-Chairman of the Coin Conference. As of 2017, Gonzalo was promoted to Vice President of Payments & Business Development to foster and manage the consulting arm of the business in addition to the Central Bank Payments and Infrastructure initiatives.
In 2018, with the addition of the Payment Summits to CR's portfolio, Gonzalo's focus has centered on the payments sector, overseeing all initiatives related to both the Central Bank Payments Conference and the Global Payments Summits: Europe, Asia, and Australia.
Gonzalo currently resides in his birthplace of Madrid, Spain. Throughout his educational and professional life he has also lived in various countries including Canada, the United Kingdom and the United States before settling once again in his native country. He is fluent in Spanish, English and French.
Jens has been in the industry for nearly 30 years with senior management roles in sales and marketing, operations, customer service, business development, and general management. During his time with both Thomas Cook and Travelex, he developed complex outsourcing propositions, building turnkey end-to-end solutions including client front-end systems, efficient fulfilment options, accurate interfacing with back office systems, and the provision of timely reporting.
During his career, Jens managed up to 18 global cash centers simultaneously and led a global wholesale banknotes business. He has significant experience in building and modernizing cash centers, running extensive transformation programs, and introducing new automation solutions, best demonstrated through his pivotal role in the Taxidia project. Jens led a number of major change programs throughout the years and managed teams of up to 450 people across five continents, generating revenues of several tens of millions of pounds.
In its role as a knowledge-based services company, CR is in a unique position to offer consulting services to the cash industry. Jens’ depth of experience in developing tailored solutions for banks and financial services companies makes him a valuable addition to the CR team and enhances CR’s ever-increasing portfolio of proprietary research reports, market intelligence, and consulting work.
Meritxell Serra joined Banco Santander in 2011 after holding several Supply Chain management roles in a variety of multi-national companies in the Retail sector. She graduated in Business Administration and holds a Master’s degree in Supply Chain Management.
Meritxell is Responsible for the Corporate Operations for Cash Services. She is responsible for the oversight of Group-wide cash services and cards operations working closely with the different local Operations teams. Her role includes evolving the Back Office teams’ role in a changing and competitive environment through best practices identification and collaboration among countries.
Mr. Ricardo Skippings is the General Manager of Armoured Car Services, a cash transit company that began in 1978. Mr. Skippings began his robust thirty-eight-year career on June 7, 1981 with Package Delivery Service (PDS) where he worked as a driver and an alarm systems monitor. He was promoted to the accounts department where he became responsible for billing and filing. In 1990 when PSD was transformed into Armoured Car Services, Mr. Skippings was retained as a bonded courier.
Over the years, he would climb the corporate ladder from bonded courier to driver to supervisor to operations manager to deputy manager and finally to general manager, a position he has held since 2011. Mr. Skippings is a focused, goal-oriented and passionate hard worker. Additionally, he is a compassionate leader. Having performed many of the roles his subordinates now perform, he provides guidance, support and correction for their safety and success. He is a visionary and a pioneer in the field of Cash in Transit and ABM Processing in The Bahamas. He is dedicated to providing excellent customer service and frequently goes above and beyond to ensure that the needs of his clients are not only met but exceeded.
Steve Son is Vice President for the Federal Reserve System’s Cash Product Office. In this capacity, he is responsible for national cash operations, business risk and resilience management, and the industry engagement program for the Federal Reserve Banks’ FedCash® Services business. He oversees U.S. currency and coin distribution, operational controls and policies, business continuity planning, enterprise risk management and manages key relationships with cash industry leaders. He works closely with all twelve Federal Reserve Banks, the Board of Governors and various external stakeholders within the U.S. cash supply chain to ensure the Federal Reserve Banks’ cash business continues to meet its mission.
Mr. Son holds a Bachelor of Arts in Social Sciences with an emphasis in Economics and a minor in Business Administration from the University of California, Irvine.
In her role as the Cash and Transportation Services Executive, Deirdre manages the movement, forecasting, settlement and inventory of cash at financial centers, ATMs and cash vaults. She oversees domestic vault processing and leads the research and reconcilement functions in support of financial centers, ATMs, check/image capture sites, and cash vaults. Deirdre manages relationships and performance of armored and cash vault vendors to ensure optimal execution and executes on end-to-end setup and sustainment for the suite of Commercial Safe products.
Deirdre joined Bank of America in 2001 as an analyst in Capital Management until she was promoted to manage the Corporate Actions Team. Deirdre moved to Cash Logistics in 2004 and spent 10 years growing her scope and competency until departing the bank to join a strategic vendor for the bank, GardaWorld. In her role as the VP of Financial Institutions at GardaWorld, Deirdre spent four years in close consult with each tier 1 and many tier 2 banks to improve the function of their cash ecosystems. In August of 2017, Deirdre returned to the bank in her current role.
Ronald van Vliet is MD at G+D Transtrack in the Netherlands since 2001. In this position he manages the Software Business with full focus on the Cash Industry with a focus on R&D and Customer Engagement.
With a background in Retail and IT, Ronald embraced the Supply Chain Management principles in all Software developments for the Cash Industry. He is passionate for IT and Cash and is now part of the G+D CT Software Management Team after the acquisition of Transtrack by G+D early 2019.
Joachim P. Walser serves as CEO of planfocus software, which he co-founded in 2004 in Germany. In this role, he is responsible for driving the organization’s successful growth strategy and international business development. Walser has over 20 years of experience in driving complex supply chains to maximum value. Prior to founding planfocus, he was responsible for numerous successful optimization architectures at i2 Technologies in Dallas, Texas, resulting in millions of dollars in savings and customer profits. He holds a doctorate in Computer Science from the University des Saarlandes (Summa cum Laude) and a Master of Science from the Computational Intelligence Research Lab of the University of Oregon.
Annemarie Watson joined Crane & Co., Inc., in 2012 as the Vice President of Operations across what was then three distinct business lines, one of which was currency paper and print. Annemarie gradually assumed positions of increasing oversight of the currency business as she helped to orchestrate successful spin-offs of the company’s technical materials and social papers businesses. By 2016, Annemarie was named to lead Crane Currency’s international business growing it beyond the scale of the company’s historic US business for the first time ever. Through 2017, Annemarie was a key player in the negotiation and sale of the currency business to Crane Co. Crane Co., is a US company that in spite of its name, had no connection to Crane Currency until last year. It is a diversified manufacturer of highly engineered industrial products, and through its Crane Payment Innovations business, is an industry leader in the automated acceptance and verification of currency. Upon the acquisition of Crane Currency by Crane Co. in January 2018, Annemarie was named President of Crane Currency. Today, Crane Currency is headquartered in Boston, Massachusetts and has development and manufacturing operations in five locations across Europe and the United States.
Before joining Crane, Annemarie held a variety of positions in operations, continuous improvement, supply chain, and business development at Honda and MDS, Inc., and consulted across a range of manufacturing and service companies while at the Boston Consulting Group.
She received her MBA from Harvard Business School and an Engineering degree from Queen’s University, Canada.
Tim Witt is a dynamic senior executive with a broad and diverse global management background building new businesses and transforming traditional businesses into profitable growth engines. Tim’s background in emerging technology, logistics, managed services and software automation has been the basis for the new businesses and revenue growth he has created. As the Senior Vice President of U.S. Sales and Business Development at Brink’s Incorporated, Tim is leveraging his past success to transform Brink’s and its associated industries. He provides integrated platforms combining technology, software and managed services to better serve the accelerating changes occurring around innovation, transformation and cost efficiencies while generating double digit growth in revenue and profit
Previously, Tim co-founded and led Diebold Managed Services® domestically and globally. Tim also led the software and professional services sales organizations throughout the Americas. Before joining Diebold, he was actively involved in the deregulation of the U.S. communications infrastructure where he was responsible for consulting and managing emerging data communication technologies. Tim was also a founding board member of the Technology Services Industry Association Managed Services discipline and has served on Managed Services board for over five years.
Tim received a Bachelor’s degree from The University of Akron in Psychology and currently resides in Dallas, Texas with his wife and daughters.